Payment for the products or services marketed online by the Amole Marketplace can be made using Amole Wallet (Amole Prepaid Account), Credit Cards such as Visa or Master card and Amole Marketplace Gift Card. .
The currencies you can use via credit card or mobile money are: Ethiopian ETB, British Pound, EU Euro, United States Dollar, Canadian Dollar, Australian Dollar, Danish Kroner, Japanese Yen &, Djiboutian Franc.
Of course, we do! Please note that the e-gift cards we sell are valid for online use only.
Our gift cards can be purchased online via Amole express of Amole Marketplace. To purchase one online, you simply add it into your basket like you would a normal product. Once you’ve completed this and checked out, it will be sent to you electronically via email in less than 10 (Ten) minutes.
Yes.Being a MyAmole Service Agent gives you benifit of flexible timings.
Your gift card should appear in your email within 10 (Ten) minutes of purchasing. If you, however, do not receive the card within the stipulated time, please email us at firstname.lastname@example.org. .
Yes, you can. If you give us an email support @myamole.com we’ll be able to advise you further on this.
No, our gift cards are non-refundable.
Your gift card is valid for 12 months from the date of purchase.
Make sure that you have entering the code exactly as it appears and check that the date of the gift card is still valid and has not expired. Verify the terms and conditions of your Gift Card to make sure that the item(s) you are attempting to purchase are valid for the gift card you use. If it is still not working, please contact our customer service by emailing at email@example.com or call at 6294 and our team will be able to advise you further.
Yes. You can.
Contact the customer service by sending an email at firstname.lastname@example.org or call at 6294 and one of our customer service representatives will help you resolve the problem promptly.
The timeframes expressed with the following delivery systems begins from the point that the merchant, as per the order made by the customer, has fulfilled the order and lined up the goods required for shipping to the specified location.
The Standard Timeframe for delivering goods within Addis Ababa is 1 (One) Working day maximum and cost 50 ETB, there will not be any additional charge for delivery if you pick up the goods from the vender’s warehouse
Standard delivering time from shipping parcels out of Addis Ababa takes 3-5 working days, and has a shipping price of xxx ETB.
For Expedited / Rush deliveries within Addis Ababa takes 6 hours maximum, and the shipping price for such express deliveries start as a fixed initial price of 20 Birr and the delivery charge will increase by 10 Birr for each additional kilometer required to reach the location.
*While we do our best to meet these time frames, owing to some unforeseen situations like busy periods (including, but not exclusive to, poor weather conditions, customs delays, local postal delays and tech updates) there may be some delays in the delivery of the ordered goods. For changes and updates please contact our contact center.
If you order with us before 3 pm Monday-Friday, you can expect your order to be delivered on the same day in Addis Ababa, and within 3-5 working days out of Addis. If you haven’t received your order within this time frame, please contact us.
If you order with us before 3 pm Monday-Friday, you can expect your order to be delivered to you the next working day. For example, if you order before 3 pm on Monday, your order should be with you by Tuesday, if, however, you order after 3 pm on Monday, your order should be with you by Wednesday.
Please note: Our next working day service only applies if the next day is not Holliday.
The delivery of the ordered goods will be made out of Addis within 3-5 working days. If you don’t receive your order within this time frame, please contact us.
We work with the Express Mailing Service (EMS) offered by the Ethiopian Post Office, so you can collect the ordered item from the post office you specified.
At checkout, select Click & Collect. Enter your desired postcode or location and this will bring up a list of collection points close by. Select your desired collection point and once you have completed your order, you will receive a confirmation email or an SMS message; and your order will make its way to your collection point. You will receive an email or an SMS with your collection code when your parcel arrives.
PLEASE NOTE: Opening hours at Collecting Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any questions.
Yes, you can. The order confirmation email or SMS message you received contains the information you seek to track your order locally. If an international customer, you can check the status of your order you can check the status of your order by using the Ethiopian tracking number sent over to you via our support center once your order has been shipped.
Our couriers are required to deliver the parcels as per the location, and time specified by the customer himself. The customer is, therefore, accordingly responsible to stay at home and collect his parcel. If he finds himself, for one thing or another, unable to stick to his own timeframe, he should call at 6294 and give the new delivery time, date, and location he prefers and they’ll be happy to pass the information on to the courier. It may not always be possible for our curriers to meet exact date or time: however, we will do our best to get your parcel to you as soon as possible. In fact, our couriers are required in all to make their attempts to the delivery your parcel at the location, date, and time you specified. The timely information you pass to our customer service center about the need to change the delivery time, date and location will reduce your incurring of unnecessary transportation costs. After the third attempts, your parcel will be sent back to merchant and we will refund to you the amount left after reducing the additional transportation costs incurred
We do not charge any extra customs or import charges.
Yes, you can.
You can track the status of your order by logging into Amole Marketplace Web site or mobile App click at track order.
Once you have placed an order with us, our team will promptly start to pack and process your order. It is, therefore, impossible to abort the process, thus, started. If you are unhappy with your item(s) you received, you are welcome to send them back via our courier or via the Ethiopian Post Office.
Similar to what has been said above, changing or amending an order already made is not permitted. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns courier service or via the Ethiopian Post Office. A full refund will be made to you within 30 days of receipt via Amole.
Please contact us at email@example.com where one of our customer service representatives will assist you to resolve the problem.
As explained above in this FAQ, a confirmation email or SMS message will be sent to you at the the email address or phone number you provided at checkout when you made the order. If for some reason, you did not receive this email or SMS, please check your spam/junk folders. If you still cannot find it, please log into your account to check that your order was initially processed, and if you are still having problems, please contact us!
If you are in Ethiopia and you have not received the parcel you ordered within the specified delivery time frame, please notify us by email at firstname.lastname@example.org or call at 6294 on the day following the date it was expected to be delivered. If you live outside Addis Ababa, you should receive the goods you ordered within 3 to 5 days, please notify us by emailing at the above link if you have not received the goods you ordered although two more days have already elapsed beyond the date set for the delivery. After this time has elapsed, Amole Marketplace reserved the right to decide whether to send out replacement item(s) for you or not.
If you are a customer based in Ethiopia, and if you have received the wrong item in your order, please return it using our free return service. If you want to replace the item, please contact us at email@example.com where a member of our customer service team will help you further.
If you're an international customer, please contact us at firstname.lastname@example.org where we will be able to advise you further on the next steps.
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out-of-stock notice from us, if you haven’t received this please email us at email@example.com and one of our advisors will help you further.
If you’ve received the wrong item in your order, please return it using our free return service. Please use the return label enclosed and tick not what I ordered. If you want to replace the item, please contact us at firstname.lastname@example.org where one of our advisors will help you further.
If you’ve purchased a product from us on pre-order bases, we always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after the dispatch date thus indicated. If 5 days have elapsed since the dispatch date stated, please contact us at email@example.com or call at 6294.
Inside all our orders you will find a return address label attached. Fill in the form and contact our support center via email firstname.lastname@example.org or call at 6294. If your refund has been approved, this will then be processed, and the refunding will automatically be made via Amole within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and the new item(s) you selected to be sent out for you.
If more convenient, don’t forget you can also return/exchange your item(s) to one of our Amole Market venders stores free of charge, and just make sure you bring along your return slip with the relevant information fill out and return to us within 7 days of receipt for a full refund.
Yes, you can. Simply include this information on the return invoice and indicate the item(s) you would like to have instead. If you’ve requested an exchange, we’ll send it out on our upgraded delivery service completely free of charge! For Ethiopian customers, this will be done according to the Next Working Day delivery. In the event that the item(s) you requested is/are out of stock, we will be unable to process the desired exchange and you will be notified and refunded.
Yes, you can. To return an unwanted gift you need to get in touch with the person who purchased the gift and ask them to get in touch with us directly at email@example.com.
Yes, you can return items bought with an Amole gift card, however, you will be refunded with an Amole Marketplace gift card.
No, once an item has been personalized this makes it non-returnable
As a business we're constantly changing our prices due to market trends, sales demand and various other reasons. This does, unfortunately, mean that even though the price has changed since you made your orders, we won’t be able to refund the price difference.
All our beauty products are non-returnable if they have been removed from their original packaging due to hygiene regulations.
Please contact us at firstname.lastname@example.org or call at 6294.
Please contact us at email@example.com with your name and order number so as to keep track of it when the product arrives back to us.
Postage costs will only be refunded if your product is damaged or faulty.
Goods are classified as faulty if they are not of satisfactory quality, fit for use, or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Amole Market has the right to refuse a refund on these grounds. If your item is faulty, please do not try to dispose of it or mend it. Please contact Customer Care on firstname.lastname@example.org within 7 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).
Unfortunately, we are unable to refund the difference between the original price and the sales price.
Phone cases for sale on the Amole Marketplace are typically designed to protected against minor bumps and scratches on your phone. Unfortunately, no phone case will protect your phone from all damages and conditions it may be subject to. No warranties are given by the Amole Marketplace for phone cases for any circumstances.
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know, please contact us at email@example.com or call at 6294.
We try to advertise products available at that time. Sometimes this is not always possible. If there is something you saw advertised earlier, but is currently not in stock, please feel free to email us firstname.lastname@example.org for more information! We will always try to help you to get the products and information you want.
Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking the site which is regularly updated. If you wish to be notified about the arrival of your favorite item, you need to sign up for a product notification. The other optional notification we offer for our signing up customers include the provision of back in stock email notifications on all of our sold-out products.
Each product for sale on Amole Marketplace has as detailed product information. We try and feature this on all products that include ingredients if we have missed any or you would like more information, please contact us on email@example.com .
This depends on the product you are purchasing. Some products we do offer a 1-year warranty from the date you place your order. Any warranty information will be listed with the product at the time of placing your order.
Yes! All we need is your contact and shipping information!
Please try resetting your password initially. If this still doesn't work, please contact us at firstname.lastname@example.org or call at 6294 and we'll try to help!
If you don’t remember your password, we'll try to help you overcome the problem, so. please contact us at email@example.com or call at 6294
To access your wish list, please make sure you are logged in and then click on the wish list link.
Yes, under the new and updated data protection act, we promise to keep your information private and secure.
If you would like all information regarding yourself removed from our Amole Marketplace database, please email us at firstname.lastname@example.org
Click unsubscribe at the bottom of any newsletter or email you receive from us, alternatively email us at email@example.com and we can remove your information from our database completely.